Please contact us with any questions or concerns at info@mrponcho.com

Because of the high volume of orders we have recently experienced,
it may take us a little longer to get back to you than ususal.

We will get back to you though... we promise!

Return Policy
Mr. Poncho can accept returns on most items within 14 days of receipt of a full product refund not including shipping provided that the product is unopened and that you have first obtained a Return Merchandise Authorization (RMA) number prior to returning the product to CPE. If the return is a direct result of an error by Mr. Poncho, Mr. Poncho will pay the return shipping costs.

Any product which includes the phrase 'No Returns' in the product description is not eligible to be returned and may only be exchanged if defective upon arrival.

A Returned Merchandise Authorization (RMA) number must ALWAYS accompany all returns. To obtain your RMA number, please email our customer service team at info@mrponcho.com and have the subject read: RMA REQUEST. Products returned without obtaining an RMA number may be REFUSED or subject to a 15% restocking fee at the discretion of CPE.

When returning items to Mr. Poncho with a valid RMA number, you must ship via a traceable insurable carrier such as Fedex or UPS. All returned products must be unused upon inspection of receiving the merchandise.

We cannot accept returns of the following items:
• Any item returned without a RMA number.
• Any item returned to locations other than the return shipping address specified
by CPE upon issuance of the RMA number.

If you have any questions concerning our Return Policy, please send an
mail to our customer service at: info@mrponcho.com.

DISCLAIMER
The Mr. Poncho case (”Product”) provides an easy to use portable and headphone storage solution for carrying your iPod. The Product is not designed or intended to protect your equipment from accidental or intentional damage, and Mr. Poncho does not warrant or guarantee that Product will protect your equipment or function correctly under all environmental conditions. In no event shall Mr. Poncho be responsible for any damage to any equipment due to accident, misuse or improper use of the Product, improper care or alteration of the product or weather. Mr. Poncho warrants that the product is free from defects in materials and workmanship for a period of fourteen (14) days from receiving the product. This is the sole warranty provided by Mr. Poncho, and is extended only to the original purchaser of the product. Warranty coverage terminates if the original purchaser sells or otherwise transfers the product.